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Introduction
At Didan Ashanta, we strive to provide you with the best shopping experience, including efficient and reliable shipping services. This Shipping Policy outlines the shipping terms and conditions for the printed merchandise available on our website (https://didanashanta.com/). Our printed merchandise is fulfilled through a third-party service, Printful.
Order Processing
- Processing Time: Orders are typically processed within 2-7 business days after they are placed. This includes order verification, quality check, and packaging. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Times and Methods
- Standard Shipping: Standard shipping times vary depending on your location and will be estimated at checkout. Delivery typically takes 5-20 business days after your order has been processed.
- Expedited Shipping: Expedited shipping options are available for an additional fee. Delivery times for expedited shipping typically range from 3-10 business days after your order has been processed.
- Shipping Carriers: Printful uses a variety of shipping carriers to ensure your order is delivered promptly. The carrier used for your order will depend on your shipping address and the size and weight of your order.
Shipping Rates
- Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the items, and the destination of the order. Shipping charges will be displayed at checkout before you complete your purchase.
International Shipping
- We offer international shipping to many countries. Please note that international shipping times may vary, and additional customs fees, taxes, and duties may apply. These fees are the responsibility of the recipient and are not included in the shipping charges at checkout.
Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your order.
Shipping Address
- Please ensure that the shipping address you provide is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have made an error in your shipping address, please contact us immediately at writeme@didanashanta.com.
Delays and Issues
- While we strive to ensure timely delivery of your order, there may be occasional delays due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. If you experience a significant delay or have any issues with your shipment, please contact us at writeme@didanashanta.com, and we will do our best to assist you.
Returns and Refunds
Visit our returns and refunds page for more information.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at writeme@didanashanta.com with your order details. We will work with Printful and the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at:
Didan Ashanta
Email: writeme@didanashanta.com
Website: https://didanashanta.com/
