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Returns and Refunds for Physical Merchandise
Eligibility for Returns:
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- A receipt or proof of purchase is required.
How to Return an Item:
- Contact our customer service team at writeme@didanashanta.com to initiate a return.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns and Refunds for Digital Products
Eligibility for Refunds:
- Refunds for digital products are only available if the product is defective or not as described.
- Requests for refunds must be made within 14 days of purchase.
How to Request a Refund:
- Contact our customer service team at writeme@didanashanta.com with your order details and a description of the issue.
- Our team will review your request and notify you of the approval or rejection of your refund.
Non-Refundable Items:
- Due to the nature of digital products, we cannot offer refunds for products that have been downloaded or accessed, except in cases of defects or discrepancies.
Notes About Digital Products and Merchandise
- Digital Products: Once purchased and downloaded, digital products such as eBooks, online courses, and digital toolkits are non-refundable unless they are defective or not as described. Please ensure you check the product details carefully before making a purchase.
- Merchandise: For physical items, please ensure you review the size, color, and other specifications before purchasing. Returns are accepted for items in their original condition, and refunds are processed once the items are returned and inspected.
Contact Information
If you have any questions or need further assistance, please contact our customer service team at writeme@didanashanta.com. We are here to help and ensure your satisfaction with our products and services.
